Privacy policy
Privacy Policy
Updated 15 June 2021
This Privacy Policy describes how your personal information is collected, used, and shared when you visit buildwithhubs.co.uk, or make a purchase from shop.buildwithhubs.co.uk or shop.buildwithhubs.com (the “Sites”).
Personal information that we collect
When you visit the Sites, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Sites, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Sites, and information about how you interact with the Sites. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Sites, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Sites.
Additionally when you make a purchase or attempt to make a purchase through the Sites, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and Paypal details), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Sites (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Sites (for example, by generating analytics about how our customers browse and interact with the Sites, and to assess the success of our marketing and advertising campaigns).
We use the personal information you provide to us through our Newsletter Form to keep in touch; sending you updates on interesting developments at Build With Hubs Ltd., and marketing too, eg. a special offer if we have one.
Personal information we gather through our other interaction with you, we will use to keep you informed as per what was agreed in the interaction with you, or to send you communications that could reasonably be expected to be relevant to you, given the initial interaction.
Sharing your personal information
We share your Personal Information with third parties to help us use your Personal Information, as described above.
Third-Party Service Providers
We use Shopify to power our online store.
You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy
We also use Google Analytics to help us understand how our customers use the Sites. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/
You can also opt-out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout
We share basic information from our https://shop.buildwithhubs.co.uk with Facebook, using their ‘Standard’ setting, using a Facebook pixel.
You can read more about how Facebook uses your Personal Information here: https://www.facebook.com/policy.php
And how you can change and manage your own privacy settings within Facebook, here: https://www.facebook.com/help/238318146535333
We use Mailchimp for our Newsletters.
You can view Mailchimp’s Privacy Policy here:
https://mailchimp.com/legal/privacy/
We use Hubspot for Customer Relationship Management.
You can view Hubspot’s Privacy Policy here:
https://legal.hubspot.com/product-privacy-policy
We may also need to process your data or share your personal information in the following situations:
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Affiliates
We may share your information with our affiliates, in which case we will require those affiliates to honour this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
Facebook - https://www.facebook.com/settings/?tab=ads
Google - https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/
Do not track
Please note that we do not alter our Sites’ data collection and use practices when we see a Do Not Track signal from your browser.
EU Customers
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Sites), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through the Sites, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at enquiries@buildwithhubs.co.uk
Or by mail using the details provided below:
Build With Hubs Ltd.
Wood Farm, Portsmouth Road, Godalming, England, United Kingdom, GU7 2JR.